Once your order has been shipped, you will receive an order confirmation with tracking details via email.

Any orders shipped to countries outside the European Union may be subject to import tax, customs duties and fees collected by the country of destination, for which the recipient is liable. Any shipments we send to these countries are with DDU (Delivery Duty Unpaid). We are unfortunately unable to calculate the exact fee in advance and therefore recommend that you contact your local customs office.

We charge €5.95 for shipping. Shipping is free of charge on orders of €100 or more.

If you have any questions, please contact our customer service team at service@mgm-cosmetics.com

PAYMENT

You can pay by prepayment, credit card (American Express/Visa/Mastercard), PayPal or Klarna.

As soon as we receive a return from you, we will refund you the value of the returned items as soon as possible.

RETURNS

You may return unwanted items to us within 14 days of receipt (provided that the products have not been opened and/or used and are still in their original packaging).

Please note that we only provide the returns label in digital form. We cannot post it to you.

Please ensure that your return is properly and securely packaged and not vulnerable to damage during transport. Please do not send returns in envelopes.

Either click on the link in the shipping notice you received from our partner, Hansenlogistic, or scan the QR code below:

Please be aware that it may take us up to 14 days to process your return. To receive a returns label via email, please write to us at retoure@hansenlogistic.de with the subject “Return” and include your order number, name and address in the body of the email.

Any refunds will be made via the same payment method used in the order. This means that, if you paid by credit card, the refund will be made to the same credit card. If you paid by prepayment, you will need to provide us with your bank details.

If you decide to send the return without the returns label, address the parcel to:

Hansenlogistic
c/o mgm cosmetics
Borsteler Chaussee 85-99a
Haus 15
22453 Hamburg

BESCHÄDIGTE ODER MANGELHAFTE ARTIKEL

a) Did you receive a damaged item?

Please send us a photo of the damaged item at service@mgm-cosmetics.com Once we have received proof of the damage, we will process your complaint as quickly as possible so that we can either provide you with a refund or a new, undamaged item.

b) Did you receive a defective item?

We classify goods as defective if they are damaged upon receipt by the customer or if a manufacturing defect is discovered within 30 day of purchase. Products are not deemed defective if the deterioration in condition is a result of normal wear and tear. We cannot accept any liability for such damage.

If you discover a defect within 30 days of receiving the goods, please contact us directly at service@mgm-cosmetics.com

SKIN REACTIONS

If your skin reacts badly to one of our products, stop using it immediately and contact us via email at service@mgm-cosmetics.com so that we can assist you further.

LABELS

All of the products we sell contain labels which include the following information:

1. Name and address of manufacturer

2. Expiry date / identification number

Products have a limited shelf life after opening, which is specified individually on each container and folding box. In addition, all sun protection products have a use-by date.

If you have any questions, thoughts or complaints about a product manufactured or sold by us or a service provided by us, please contact us via email at service@mgm-cosmetics.com.